Q: Are you trading company or manufacturer?
A: We are a professional nickel-based alloys manufacturer with the advanced technologies: vacuum smelting and electroslag remelting process, etc.
Q: How long is your delivery time?
A: Generally speaking, within 15-20 days according to the purchase quantity.
Q: Do you provide samples?
A: Yes, we could provide the stocked samples free of charge.
Q: What’s your terms of payment?
A: Payment<=1000USD, 100% in advance. Payment>=1000USD, 30-50% T/T in advance, the balance before shipment.
Q: How can I place order?
A: You can contact us by email, or place orders online.
Q: How can I pay you?
A: After you confirm our PI, we will request you to pay. T/T, L/C, Western Union are the most usual ways we are using. If you want to use other way, please tell me, we can discuss it.
Q: What’s the order procedure?
A: First we discuss order details, production details by email or TM. Then we issue you an PI for your confirmation. You will be requested to do prepaid full payment or deposit before we go into productions. After we get the deposit, we start to process the order. Before the production has been finished, we will contact you for shipment details and the balance payment. After the balance payment has been settled, we start to prepare the shipment for you.
Q: How do you take care when your clients received defective products?
A: Replacement. If there are some defective items, we usually credit to our customer or replace in next shipment.